Nicholas Webb
Author of Human Experience and Happy Work, Inventor and Number One Bestselling Author
Webb wrote the book that named the shift. Human Experience® made the case that customer experience and employee experience are the same discipline pointed in two directions, and that organizations winning on one and losing on the other are simply running out of time.
His follow on work, Happy Work, turns that research into an operating strategy. Rather than treating happiness as a mood to be surveyed, he builds it as a formal strategy, an approach he calls Happiness as a Strategy®, with defined touchpoints, measurable experience design and accountability at the leadership level. Audiences leave with the architecture, not a pep talk. He is also the author of Human Experience Innovation® methods now used to design employee experience the same way great companies design products.
Best for: culture, workforce strategy, employee experience and leadership events.
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